OQ-01
When is a heat charge a "service charge"?
Decides the back-billing clock, notice rules and which ombudsman. Our interim position and basis are in every pack; the public summary is here.
Position notes
Where the rules are unsettled we do not guess. Each open question has a position note: our interim position, the basis for it, how confident we are, what would change it, and when we last reviewed it. Pack holders receive the full notes and updates.
OQ-03
Fairness of heat charging terms under consumer law
A High Court challenge to a council heat-charging term is listed for December 2026. We will update position notes when judgment is handed down.
OQ-04
Leasehold and Freehold Reform Act 2024 and back-billing
Commencement could open a gap between Ofgem's service-charge exception and the 18-month bar.